Frequently Asked Questions
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When Can I Move In?
Once you get confirmed by one of our storage specialists you can move in anytime during our operating hours (24/7).
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What's the Move-Out Process?
If you no longer need your storage unit you can simply call or email us to cancel immediately. All of our agreements are month-to-month so you will still be required to pay through the end of your current lease. Our team will contact you to coordinate the move-out procedure once you submit a request.
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How do I submit a payment?
Once you get approved you’ll receive a payment link via email to set up your monthly payment which will be automatically deducted from your credit or debit card.
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Do you Require Renters to Carry Insurance?
Yes we require all renters to carry tenant insurance and to provide a copy of the insurance within 30 days of rental. You can email your proof of insurance to lockandboxstorage@gmail.com. If you need help finding insurance just let us know and we’re happy to help.
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What Type of Documenation do I Need to Rent?
All you need is a government-issued photo ID which includes (driver’s license, passport, or state ID).
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What are the Facility Hours of Operation?
Our state-of-the-art secure facility is available for access 24/7. We have a motorized gate which upon renting you will receive a personalized code to open.